Né Nepal sales are final. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@nenepal.com. If your return is accepted, we will notify you through email/call that the refund has been initiated.
If you encounter an issue with your purchase please reach out to info@nenepal.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will hear from us. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We have a strong belief in the quality of our products and know that they are more appealing in person than they appear online. So, if you're hesitant to buy something you haven't seen in person, we believe it's safe to say that if you're drawn to it online, you won't be disappointed when you receive it in the mail.
Thank you for taking the effort to learn more about our policy and our company. We hope it answers your questions and improves your shopping experience with us online. Please contact us if you have any further questions. We're here to help!